ak99 case | Privacy Policy and How We Protect Your Data

01 Introduction

Welcome to the ak99 case Privacy Policy. This policy explains how we ("ak99 case", "us", "our") collect, use, store, and protect your personal information when you use our website, mobile app, and related services ("Platform").

Ak99 case is a trusted online betting and lottery platform in Bangladesh. Our goal is to provide every user with a safe, transparent, and enjoyable experience — and handling your personal information responsibly is a key part of that commitment.

By using our platform, you are considered to have accepted the terms set out in this Privacy Policy. Please read it carefully. If you have any questions, feel free to reach out to our support team at any time.

Who Does This Policy Apply To?

This Privacy Policy applies to all registered and unregistered users of ak99 case — including anyone who visits our website, downloads our app, or uses any of our services.

02 What Information We Collect

Ak99 case only collects information that is necessary to provide our services. Collecting data beyond what is needed goes against our policy.

Data Type	Example	Mandatory?
Identity Information	Full name, date of birth, national ID number	Yes
Contact Information	Mobile number, email address	Yes
Financial Information	BKash/Nagad/Rocket number, transaction history	Yes
Technical Information	IP address, device ID, browser information	Automatic
Usage Data	Betting history, login times, preferred games	Automatic
Communication Records	Live chat history, email correspondence	Optional

What We Don't Collect

Full bank card numbers or CVV codes
Your password (only an encrypted hash is stored)
Your location (GPS) — only if you grant permission
Your contact list or personal files on your device
Biometric data (fingerprint, Face ID)

03 How Information Is Collected

Ak99 case collects information through several methods. We strive to maintain full transparency in every approach we take.

Direct Collection

When filling out the registration form
When submitting documents during the identity verification (KYC) process
When requesting a deposit or withdrawal
When contacting our support team
When participating in promotional offers or surveys

Automatically Collected

Through cookies and tracking technologies when you use our website or app
IP address and device information from server logs
Transaction confirmation details from the payment gateway
Session data as part of security measures

Data from Third Parties

In some cases, we may receive your information from payment providers (bKash, Nagad, Rocket) or identity verification agencies. This data is used exclusively for security and verification purposes.

04 Purpose of Data Use

We use your information only for specific, legitimate purposes. Below is a full breakdown of how your data is used in accordance with this Privacy Policy.

Account Management: For registration, login, password recovery, and profile updates.
Service Delivery: To process bets, confirm lottery participation, and provide VIP benefits.
Financial Transactions: To process deposits and withdrawals securely and to prevent fraud.
Customer Service: To resolve your questions or complaints and maintain a history of support interactions.
Security Assurance: To prevent account hacking, money laundering, and other fraudulent activity.
Personalized Experience: To show you promotions and offers tailored to your preferences.
Legal Obligation: To meet regulatory requirements and comply with legal obligations.
Platform Improvement: To analyze user behavior and improve service quality.

Important: Your data is never sold to third parties for advertising. We only analyze data to improve our own platform.

05 Data Sharing Policy

Ak99 case does not sell or rent your personal data to third parties. However, limited information may need to be shared in certain specific circumstances.

When Information Is Shared

Payment Provider: Only the necessary financial details are shared with bKash, Nagad, and Rocket to process transactions.
Identity Verification Services: Identity verification in the KYC process is carried out through trusted third-party providers.
Legal Authority: We may be required to share information in response to a court order, government directive, or other legal obligation.
Security Investigation: To assist law enforcement agencies in investigating fraud or criminal activity.
Business Transfer: In the event of a company merger or acquisition, the new authority will also be required to comply with this policy.

Agreements with Third Parties

We have strict data protection agreements in place with all third parties we work with. They may only use your data for the specified purpose and are not permitted to share it with anyone else.

06 Cookies & Tracking Technologies

Ak99 case uses cookies and similar tracking technologies on its website and app. These technologies help improve your browsing experience and maintain the security of the platform.

Types of Cookies We Use

Essential Cookies: Essential for maintaining login sessions and ensuring security. Disabling these cookies will prevent the platform from functioning properly.
Performance Cookies: Used to measure website speed and performance, and to identify any issues.
Functionality Cookies: To remember your preferred language, timezone, and other settings.
Analytics Cookies: To understand how our platform is being used. This data is analysed anonymously and in aggregate form.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent certain services from working correctly.

07 Data Security Measures

To protect your data, ak99 case follows industry-standard security technologies and practices. Our security systems are regularly updated and reviewed.

SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.
Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
Two-Factor Authentication (2FA): OTP-based two-factor authentication for an added layer of security.
Firewall & DDoS Protection: Advanced server-level firewalls and intrusion prevention systems.
Regular Security Audits: Our systems are regularly reviewed by independent third-party security experts.
Staff Training: All members of our team are trained in data protection and bound by confidentiality agreements.

Data Breach Notice: If there is any risk of a breach to your data security, we will notify you and the relevant authorities as quickly as possible.

08 Your Rights

Ak99 case believes every user should have full control over their own data. Your data rights are outlined below.

Right to Access

You can request to view the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your data under certain circumstances.

Right to Restrict Processing

In certain circumstances, you can request that the processing of your data be restricted.

Right to Object

You may object to the use of your data for specific purposes.

Right to Data Portability

You may request to receive your data in a structured format and have it transferred.

To exercise any of these rights, email our support team at: support@ak99case.com. We typically respond within 30 days.

09 Data Retention Period

Ak99 case does not retain your data indefinitely. A specific retention period is defined for each category of information.

Data Type	Retention Period	Reason
Account Information	5 years after account closure	Legal Obligations
Financial Transaction Records	7 Years	Regulatory Requirements
KYC Documents	5 Years	Anti-Money Laundering Laws
Support Conversations	2 Years	Service Improvement
Log Files & Technical Data	90 Days	Security Analysis
Cookie Information	Until session ends or up to 1 year	User Experience

Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you.

10 Protection of Minors

Ak99 case strictly prohibits access to all services for users under the age of 18. Protecting the data of minors is a key part of our privacy policy.

Age verification is mandatory at the time of registration.
Accounts are immediately suspended if there is reasonable suspicion that the user is under 18 years of age.
Any data collected from minors is deleted immediately upon discovery.
If a parent or guardian suspects their child is using our platform, please contact us right away.

A Note for Parents: Your child's digital safety matters to us. If you have any concerns, reach out to support@ak99case.com — we'll act promptly.

11 Changes to the Privacy Policy

This Privacy Policy may be updated from time to time due to business changes, the introduction of new services, or legal requirements.

Registered users will be notified via email or in-app notification before any significant changes take effect.
Minor updates will be reflected on this page immediately, and the "Last Updated" date at the top of the page will be revised accordingly.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
If you do not agree to the updated policy, you may request to close your account at any time.

12 Contact Us

If you have any questions, requests, or complaints regarding our privacy policy, please get in touch. Our Data Protection Team is ready to assist you with any matter.

Email Support

Privacy@ak99case.com
We typically respond within 24–48 hours.

Live Chat

Chat with us directly through the Help Center.
24/7 active support team.

Ak99 case's Privacy Policy — Your Data Is Our Responsibility